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SmartChat FAQ

Everything you need to know about Symtri AI SmartChat

Product Overview

What is SmartChat?

SmartChat is a 24/7 AI-powered website chatbot that captures leads, answers visitor questions, and books appointments automatically. It's designed specifically for small and medium businesses who want the benefits of AI without the complexity of building custom solutions.

How does SmartChat work?

SmartChat uses advanced AI (powered by Claude) combined with your business knowledge base to provide natural, intelligent responses to website visitors. When someone asks a question, it searches your knowledge base and provides accurate answers in real-time, while simultaneously capturing their contact information for your sales team.

Pricing & Plans

How much does SmartChat cost?

SmartChat has three pricing tiers:

  • Starter: $297/month + $1,500 setup (1,000 conversations/month)
  • Professional: $397/month + $1,500 setup (3,000 conversations/month, CRM integration)
  • Healthcare: $597/month + $2,000 setup (HIPAA compliant, unlimited conversations)

Special offer: First 5 customers get 50% off the setup fee!

What's included in the setup fee?

The setup fee covers complete deployment: we build your knowledge base, customize the chat widget to match your branding, integrate with your existing systems, test thoroughly, and provide training. Your SmartChat will be live and generating leads within 7-10 days.

Are there any contracts or commitments?

No long-term contracts required. SmartChat operates on month-to-month billing. You can cancel anytime with 30 days notice. We're confident you'll see ROI within the first month.

Features & Capabilities

Does SmartChat support Spanish?

Yes! SmartChat is fully bilingual and supports English, Spanish, and even Spanglish. It automatically detects the visitor's language and responds accordingly. This is especially valuable for businesses serving Hispanic markets in the US, Mexico, and beyond.

Can SmartChat integrate with my CRM?

Absolutely. SmartChat integrates with popular CRMs including Salesforce, HubSpot, Zoho, and others. Captured leads are automatically synced to your CRM in real-time, complete with conversation transcripts and lead scoring. This is included in the Professional and Healthcare plans.

Can SmartChat book appointments?

Yes, SmartChat can integrate with calendar booking systems like Calendly, Cal.com, and others. When a visitor wants to schedule a meeting, SmartChat can guide them through the booking process or provide a direct calendar link.

Is SmartChat HIPAA compliant?

Yes, our Healthcare plan includes full HIPAA compliance with Business Associate Agreements (BAA), encrypted data storage, audit logging, and access controls. This makes SmartChat suitable for medical practices, dental offices, mental health providers, and other healthcare organizations.

Implementation & Setup

How long does it take to set up SmartChat?

Most implementations are complete within 7-10 business days. This includes knowledge base creation, widget customization, integration setup, testing, and training. We handle everything - you just need to provide business information and answer a few questions.

Do I need technical knowledge to use SmartChat?

Not at all. SmartChat is designed for business owners and marketing teams, not developers. Installation is a simple copy-paste of one line of code. After that, you can manage everything through an intuitive dashboard - no coding required.

What if I need help or have questions?

All SmartChat customers receive email support. Professional and Healthcare plans include priority support with faster response times. We also provide comprehensive documentation and video tutorials. For complex issues, we offer screen-sharing support sessions.

Industries & Use Cases

What industries does SmartChat work best for?

SmartChat is ideal for professional services (law firms, accounting, consulting), healthcare (medical practices, dental, mental health), home services (HVAC, plumbing, contractors), real estate, and any business that gets leads through their website. We have specialized knowledge bases for healthcare, legal, and service businesses.

Can SmartChat handle complex industry-specific questions?

Yes. We train SmartChat on your specific industry terminology, services, pricing, and common questions. For regulated industries like healthcare and legal, we ensure responses are compliant and appropriate. The AI can handle nuanced questions while knowing when to escalate to a human.

ROI & Results

What kind of ROI can I expect from SmartChat?

Most customers see ROI within 30 days. Here's why: If SmartChat captures just 3-5 additional qualified leads per month, and your average customer lifetime value is $1,000+, you've already exceeded your monthly investment. Most businesses see a 300-500% ROI within the first 90 days through increased lead capture, reduced response time, and 24/7 availability.

How many leads can SmartChat capture?

Results vary by traffic volume and industry, but typical customers see a 25-40% increase in qualified leads. For a website getting 500 visitors/month, that's 10-20 new leads per month. The key is SmartChat engages visitors who would otherwise leave without taking action.

Ready to Get Started?

Schedule a free consultation to see how SmartChat can transform your website into a 24/7 lead generation machine.

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